Privacy policy

Privacy Policy ā€” MakStudio / Mak Fragrance

Last updated: October 28, 2023

1. Introduction

Welcome to MakStudio.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website (the ā€œSiteā€).
By using our Site, you agree to the terms described below.

2. Information We Collect

a) Device Information

Examples of data collected:

  • Web browser version, IP address, time zone

  • Cookie data, referring pages, and how you interact with our Site

Purpose:
To ensure the Site loads correctly, improve functionality, and perform analytics to enhance user experience.

Source:
Automatically collected when you browse the Site using cookies, log files, web beacons, tags, or pixels.

b) Order Information

Examples of data collected:
Name, billing and shipping address, payment details (including credit card numbers), email address, and phone number.

Purpose:
To process and fulfill your order, confirm payment, arrange shipping, provide invoices, prevent fraud, and communicate with you about your purchase or related offers.

Source:
Provided directly by you during checkout.

Disclosure for business purposes:
Shared with trusted partners such as Shopify (our e-commerce platform) and shipping carriers necessary to complete your order.

c) Customer Support Information

Examples of data collected:
Name, phone number, and order number.

Purpose:
To provide customer service, answer inquiries, and resolve order or product issues.

Source:
Provided directly by you when you contact our support team.

3. Use of Personal Information

We use your Personal Information to:

  • Process and fulfill your orders

  • Communicate order updates, shipping, and support information

  • Improve our Site and user experience

  • Detect and prevent fraud

  • Send product updates, offers, or promotions (only if youā€™ve opted in)

4. Advertising and Analytics

To improve our marketing and provide a better shopping experience, we share limited, non-financial data with trusted analytics and advertising partners.

Google Ads & Analytics

We use Google Ads and Google Analytics to help us understand how visitors use our Site and to show relevant ads to our customers.
Google may collect information such as your IP address, device type, browsing behavior, and interactions with our ads or products.

This information helps us:

  • Measure ad performance and conversions

  • Create audiences for remarketing (showing you personalized ads based on past visits)

  • Analyze traffic sources and customer trends

You can read how Google uses your data here:
šŸ‘‰ https://policies.google.com/technologies/partner-sites

You can manage or opt out of Google personalized advertising here:
šŸ‘‰ https://adssettings.google.com

We do not share or sell any payment details or personally identifiable information (such as your name, email, or phone number) with advertising platforms.

5. Sharing Personal Information

We share your information only with trusted service providers necessary to operate our business, including:

  • Shopify (store and payment processor) ā€” Shopify Privacy Policy

  • Shipping carriers (for order delivery)

  • Analytics and advertising partners (Google, Meta, etc.) ā€” only for performance insights and ad relevance

We may also share information if required by law, such as in response to valid legal requests (subpoenas, search warrants, or court orders).

6. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help our Site function properly and personalize your experience.
We use cookies to:

  • Remember your preferences and cart items

  • Analyze Site usage and improve design

  • Deliver relevant marketing messages

You can control or disable cookies anytime through your browser settings.
Please note that disabling cookies may affect some parts of our website.

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law (for example, tax or accounting records).

8. Minors

Our Site is not intended for individuals under the age of 10.
We do not knowingly collect Personal Information from children.
If you believe your child has provided us with information, please contact us immediately to request deletion.

9. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your Personal Information

  • Correct or update your information

  • Withdraw consent for marketing emails

  • Request deletion of your data

To exercise these rights, contact us at info@makstudio.ca.
We will respond promptly in accordance with applicable privacy laws.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
The updated version will always be posted on this page with a revised ā€œLast updatedā€ date.

11. Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact us:

šŸ“§ Email: info@makstudio.ca
šŸ“ž Phone: +1 (416) 788-7446